Frequently Asked Questions
Find answers to common questions about our services.
General
You can book a service by calling us, sending a message on WhatsApp, or filling out the inquiry form on our website. Just let us know the service you need, your location, and your preferred date, and we will get back to you with an estimate and available slots.
We accept various payment methods including online bank transfer (NEFT/IMPS), UPI (PayTM, Google Pay, etc.), and cash. Payment details will be provided along with the final invoice.
For most standard services, no advance payment is required. For large projects or customized services, we may request a small booking confirmation amount, which will be adjusted in the final bill.
Yes, absolutely. All our team members undergo a thorough background verification process. They are uniformed, carry ID cards, and receive continuous training on standard operating procedures, safety, and customer etiquette.
Yes, our teams arrive fully equipped with all the necessary machines, tools, and professional-grade cleaning solutions required to complete the job. You don't need to provide anything.
You can cancel or reschedule your service free of charge up to 24 hours before the scheduled time. Cancellations made within 24 hours may be subject to a nominal convenience fee.
Our standard operating hours are from 9 AM to 7 PM, seven days a week. We also offer services outside these hours, including nights and early mornings for commercial clients, to minimize disruption.
We serve most locations across Delhi, Gurgaon, Noida, Greater Noida, Faridabad, and Ghaziabad. Please contact us with your complete address to confirm service availability in your area.
Your satisfaction is our priority. If any checklist point within the agreed scope is missed, please inform us within 24 hours of the service completion, and we will send a team to rectify it at no extra cost.
Our teams are trained to be respectful of your space. We follow strict safety protocols, including proper signage for wet floors, careful handling of equipment, and disciplined work practices. Supervisors are always present to oversee the work.
No. Our pricing is transparent and based on the scope of work agreed upon. All charges, including labour, materials, and taxes, are clearly mentioned in the estimate. Any additional services requested on-site will be quoted and approved by you before we proceed.
Yes, we specialize in customized solutions for large residential properties and commercial facilities. We offer a free on-site or video survey to understand your requirements and provide a detailed, itemized quotation.
Yes, we offer AMCs for commercial clients, especially for services like Office Cleaning and Floor Polishing. An AMC ensures your property is maintained to a high standard consistently, often at a preferential rate.
For a smooth and efficient service, we recommend securing valuables like cash and jewelry, clearing surfaces of loose items, and informing us of any delicate items that require special care. For commercial sites, informing your security and staff about our schedule is helpful.
We prioritize using chemicals that are effective yet safe. We have a range of eco-friendly and low-VOC (Volatile Organic Compound) options available, especially for clients with sensitivities, children, or pets. Please mention this preference while booking.
Our teams are trained to work carefully to prevent any damage. However, in the unlikely event of accidental damage, we have a clear process for assessment and resolution. We are committed to addressing such issues fairly and promptly.
The team size depends on the service and the area to be covered. A typical home deep cleaning might have a team of 3-5 people, while a large commercial project could have more. We ensure adequate manpower to complete the job efficiently within the committed timeframe.
Yes, our teams will require access to a stable supply of water and electricity at your premises to operate their equipment and perform the cleaning tasks effectively.
Yes, you can reschedule your booking by informing us at least 24 hours in advance. We will do our best to accommodate you in the next available slot that is convenient for you.
We welcome and value your feedback. After the service is complete, we will share a link for feedback. You can also share your experience with our customer service representative directly. Your input helps us continuously improve.
Yes, we have dedicated teams and service modules for both residential clients (homes, apartments, villas) and commercial clients (offices, warehouses, showrooms, schools, etc.).
Our estimates will clearly state the pricing structure. Typically, the final invoice will show the base service charge plus the applicable Goods and Services Tax (GST).
A trained and experienced supervisor will be assigned to your site. They will be your single point of contact, conducting the initial walkthrough, managing the team, and ensuring the final quality check with you.
We recommend booking at least 2-3 days in advance to secure your preferred slot. However, we do try to accommodate urgent requests based on team availability.
The health and safety of our clients and staff are paramount. Our teams adhere to strict hygiene protocols, including the use of masks and gloves, and regular sanitization of equipment. We can also accommodate specific requests for low-contact service delivery.